Frequently Asked Questions
Everything you need to know about your Wax London order.
What is the standard delivery time for UK and international orders?
For UK mainland orders, we typically deliver within 2-3 working days. International shipping times vary by location, generally taking 5-7 working days depending on customs processing.
How do I return an item for a refund or exchange?
We offer a 30-day return policy. Items must be unworn, in their original condition, and with all tags attached. Please use our online portal to generate your return shipping label.
Where can I find specific sizing information for the Whiting Overshirt?
Each product page features a detailed size guide with specific measurements. Our Whiting Overshirts are designed for a relaxed fit; if you prefer a slimmer look, we recommend sizing down.
Are your fabrics sustainably sourced?
Sustainability is at our core. We prioritize organic cotton, recycled fibers, and work with prestigious mills that adhere to high environmental and ethical standards.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for flexible financing.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery progress in real-time.