Returns & Exchanges

We want you to be fully satisfied with your Wax London purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is completely stress-free.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.

• 3.
  Label and Post

  Download your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.